shipping

Prices exlude shipping. Orders are shipped by the Saturday following purchase, unless item is presale.You will receive an email confirmation once your shipping label is generated, though tracking details may take a few days to become active.

international shipments

International customers are responsible for all applicable duties, taxes, and tariffs. Distorted Dream Devices is not responsible for these fees. We do not declare lower shipment values or mark items as "gift".Should a package be returned by customs, any extra shipping charges required to re-send the item are the responsibility of the customer.

Return Policy

• Products may be returned within 7 days of delivery for a refund, minus a 15% restocking fee.

• To initiate a return request, the original purchaser must email us within 7 business days of delivery.

• Returned items must remain unused, in brand-new condition, and in their original packaging.

• Customers are responsible for all return shipping costs.

• Refunds are processed to the original payment method within 3 to 5 business days after we receive the returned items.

• The 15% restocking fee will be subtracted from the total refund amount.

• We reserve the right to assess additional fees if items show signs of abuse, wear, or tear.
  

Warranty and Repair

• We provide a lifetime workmanship warranty for the original owner, alongside a 1-year warranty covering parts.

• Once a year has passed from the original purchase date, the owner handles all shipping expenses.

• Designed to be modular, our builds are straightforward to repair

• Warranty does not cover accidental damage or customer modifications